As many of you may have seen today. We have new status categories to better communicate what is happening with your item. When your console(s) are received we will now mark them as Delivery Confirmed so you know that we have it. If we are waiting on parts for it it will go into the Waiting On Parts queue. If it is slated next up for install, it will be marked as Queued For Install. On Hold will now be reserved for extenuating circumstances, such as your console was in need of diagnostic work. If you fall into this status, we will communicate with you before that occurs. Other status categories will remain unchanged.
Now the actual important information. Where is your stuff? Well we are still working on it. We are still working 7 days a week and getting through everything we can, as fast as we can. Turnaround time is definitely sticking to the 2 week mark for now. It may be a bit longer, it may be a bit faster. Either way, the new status categories should help with this. As always, you can reach out to get more specific details as to where your install is in the queue. Please note that timelines will always be approximate because crazy things happen that can slow things down.
We ask that everyone maintains their faith in us and we will continue to produce high quality results. Now to get back to those installs.
Welcome to 2019 everyone. We are starting off this year strong. So strong in fact that the normal shop turnaround times are being extended. While many of our returning customers are familiar with the standard turnaround time being less than a week. This is sadly not going to be the standard case for some time. As it stands right now, turnaround time is pushing the two week mark. While this is substantially longer than we would like or you most likely would like. We do not want to sacrifice any of the quality of our work to get things out the door faster.
Why the longer turnaround time. Well it’s actually a few things. The number 1 thing is the popularity of the FU-RGB. The number of boards and installs for these are quite high. Luckily most of these are not very time consuming but we do test every unit before shipping it back, which of course adds time. As does the addition of the FirebrandX Audio Bypass. The second part is the DCHDMI and WiiDual batch 2. These hit right at the same time as the FU-RGB. It resulted in the perfect storm. So while the FU-RGB install is not as time consuming, the WiiDual and DCHDMI are. All work is in a queue and will be completed in the order it was received, unless there are extenuating circumstances.
We are going to be looking into a way to potentially add new statuses to our system to better define when your console has arrived, when it is being worked on, when it’s in testing, etc. In the interim, if you are concerned about your console and what status it is currently in, you can always reach out. Any order that is in an “On Hold” status simply means we are awaiting it’s arrival, waiting until it’s your turn, or actively working on it. Once the status changes to “Completed” in our system, your console is packaged and shipping back.
We do work 7 days a week. Some days we will get more done than others, but the goal is always to ensure that you get the quality service that you paid for. We are going to keep pushing forward to try and bring the turnaround time back down and will continue to allow additional orders. Just be aware that orders are still completed in the order we receive the system. So if you placed an order 2 weeks ago and someone else places one today and they ship their console to us first, they will be ahead of you in the queue. If there are any questions or concerns please just reach out to us.
We have a bunch of exciting things in the works for 2019 so stay tuned.
We hope you all have had happy holidays, if you celebrate anything. If you don’t, well we hope you have had a good couple of days lately.
Anyone who has been waiting for their order to ship, we apologize for the delay. Between the holidays and moving the office to a larger space the last 4 days, we have fallen a bit behind. Installs and shipments will be resuming today. The new temporary workbench is setup. We will be building the new permanent benches over the next few weeks.
Open orders will be fulfilled and shipped ASAP. If your install is with us already, this week will be dedicated to getting as many of the installs completed as possible. Just keep an eye out for the updates.
For those who haven’t followed the saga of the Super SD System 3 and the coming of the FU-RGB bypass board. December of last year a product was announced that would provide Optical Drive Emulation, HuCard Emulation, and RGB video with CD sound for the NEC PC Engine/Turbografx16 family of consoles. When the device was finally released it was found to have serious flaws in the video as well as the audio. A new revision was released and while it was improved, the issues were still there.
This is where Voultar LLC and Mobius Strip Technologies come in. Working together we were able to create a circuit that in most if not all cases, will improve the RGB and composite video of the Super SD System 3. This project has been a year in the making for Voultar LLC and 5, now 6, months for us. We are currently offering the video board at cost to try and get it into the hands of anyone who needs it. In the listing you will find plots taken from our oscilloscope as well as direct captures of the new video output.
We hope you all enjoy the new video quality upgrade and join us in “Measuring the Immeasurable!”
Welcome to the shop. It’s finally up and running. This marks the beginning of big changes to the business and the way things will work moving forward. The Facebook page will still exist but is going to take a backseat. From now on this site will be the main place to come for information, ordering, setting up installations, and documentation. Right now, is the soft launch of the site. Bugs will be getting ironed out and structure might change around a bit. Expect to see more products being added along with the migration of photos from the Facebook page.